Return to Help Index| My Account | |
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| How do I create an account? | |
| 1) Click the "My Account / Order Status" link at the top right side of our site. 2) Enter your email address. 3) Select "I am a new customer". Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information. |
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| How do I edit my account information? | |
| Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information. | |
| How much is my shipping? | |
| Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. | |
| I forgot my password. | |
| Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password. | |
| How do I return my product? | |
| If you need to return your product, please call 800-782-8831 or email logistics@henristudio.com to obtain a return material authorization (RMA) number. You may ship the product back to us at 1250 Henri Dr., Wauconda, Ill. 60084, Attn: Returns Dept. with the RMA number on the box. Please make sure you adequately pack the item so it arrives to us in a salable condition. A credit will be issued after inspection and approval. Due to the custom-made nature of our products, a 25 percent restocking fee will be deducted from any credit issued. | |
| I received the wrong product. | |
| If you feel that you have received the wrong product, please contact customercare@store.henristudio.com within 72 hours of receiving the product. | |
| What is your return policy? | |
| If you need to return your product, please call 800-782-8831 or email logistics@henristudio.com to obtain a return material authorization (RMA) number. You may ship the product back to us at 1250 Henri Dr., Wauconda, Ill. 60084, Attn: Returns Dept. with the RMA number on the box. Please make sure you adequately pack the item so it arrives to us in a salable condition. A credit will be issued after inspection and approval. Due to the custom-made nature of our products, a 25 percent restocking fee will be deducted from any credit issued. | |
| When will my order ship? | |
| Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment. For touch-up kits and refinishing kits, shipping time is 7 to 10 days. | |